Holiday Accommodation; Hotel B+B Bed & Breakfast Cornwall

The small print! Boring it may be, but a lot of this is important especially terms relating to cancellation.

Terms & Conditions
1	Upon accepting a booking a non-refundable deposit will be payable in order to retain the room. This is usually the cost of one night’s accommodation for less than a week's stay and £100 for one week or more.
2	This deposit is non-refundable except in the case of a cancellation by the proprietor for the reasons contained in 7.
3	Acceptance of a booking, whether in writing or verbally, followed by a deposit payment will create a legally binding contract between the establishment and the guest.
4	In the event of a non-arrival or cancellation of the guest, the guest shall pay to the proprietor a cancellation fee as set out in 5. Cancellations must be received in writing or by telephone 30 days prior to arrival to avoid charges. We strongly recommend that Holiday Insurance be taken out to avoid unnecessary losses for any unforeseen circumstances.
5	The proprietor will take reasonable steps to re-let the accommodation but if they are unable to re-let, the total cost of the booking will be payable.
6	If the guest gives credit or debit card details to the proprietor in order to guarantee a booking or in order to make of a deposit then it is agreed between the parties that in the event of cancellation the proprietor may debit the guest's credit or debit card with the full amount of the cancellation charge as set out in paragraph 5, less an allowance for any deposit or payment already paid.
7	The proprietor reserves the right to cancel a booking forthwith without liability in the event of damage or destruction to the accommodation due to fire or other causes, any shortage of labour or food supplies, or any other causes beyond the control of the proprietor which will prevent her from performing their obligations in connection with any booking.
Payments
8	Payment of the bill for accommodation, food and other services shall be made prior to departure. We accept all major credit and debit cards. Please note we longer accept payment by cheque.
Occupancy of a room
9	Occupancy shall be from 3pm on the day of arrival to 11am on the day of departure, unless special arrangements have been agreed in advance. Numbers of people occupying a room must not exceed the maximum stated or those named booked into the room.
Prices
10	All prices for accommodation, food and beverages are stated in pounds sterling.
10a	A supplement of £10 per person per night will be requested for stays of one night.
Meals
11	Breakfast and other meals paid for by the guest must be taken within the times stipulated. Details will be given to the guest when checking in. No refund or part refund can be given for breakfast or other meals not taken within the times stipulated.
Loss or damage to guest's property
12a	The proprietor does not accept responsibility for loss of or damage to any cash, jewellery or other articles of value unless they are deposited with the proprietor for safe keeping and a note of deposit is handed to the guest by the recipient. The note of deposit must be presented by the guest in the event of a claim.
12b	The proprietor does not accept responsibility for loss of or damage to motor cars or other vehicles of any kind, or any property lost in them.
12c	In the event of negligence on the part of the proprietor which gives rise to loss or damage to property belonging to a guest the proprietor's limit of liability will be limited to £50 for any single article and subject to a total of £100 in the case of any one guest.
Loss from or damage to the proprietor's property
13a	Guests shall indemnify the proprietor for any loss from or damage to the proprietors property or the furnishings, contents and equipment caused by the wilful act or default of the guest or persons within their control.
13b	The guest shall pay the proprietor on demand the amount required to make good or remedy the damage, or replace any missing items.
13c	If in the opinion of the proprietor the guest or anyone staying with the guest is not suitable to continue their occupation because of unreasonable behaviour, damage or nuisance to other parties, the proprietor is entitled to treat the contract as at an end and the guest may be asked to vacate their room. The guest will remain liable for the whole cost of the booking and no refund shall be due.
Parking
14	Looe is a typical Cornish fishing village and as such our parking bay is at the end of a narrow single-track lane. It is not suitable for 4x4s, people carriers, estate cars or transit vans. For ease of access it would be easier to park on the road which is free in the Hannafore area. You may wish to drive up to the rear of the Hotel to unload. We do not guarantee availability of parking spaces and parking is at the customers own risk.
Complaints
15	If the guest has a complaint concerning any aspect of the services provided by the proprietor then it is the duty of the guest to inform the proprietor immediately, or as soon as is reasonably practicable and in any event before termination of the stay. It is specifically agreed between the parties that failure by the guest to notify the proprietor of any complaint in accordance with the time scale set out will entitle the proprietor to refuse to entertain the complaint, irrespective of the merits of the complaint.
General points
16a	The proprietor does not allow for food or drink other than that purchased on the premises to be consumed unless by prior arrangement.
16b	The guest shall not arrange for the delivery of or deliver any goods or materials to the accommodation without prior arrangement with the proprietor.
16c	The guest shall not store or place on the premises or on the perimeter any inflammable, combustible or objectionable substances or liquid.
16d	We operate a no smoking policy throughout the Hotel. Guests found smoking in their rooms will be charged £50 to cover the additional cost of cleaning.
16e	Due to the location of the Gulls Hotel and the lack of space to install a lift, we are difficult to access for those with limited mobility. We are laid out over three floors. We are able to supply copies of our information in larger type on request.
16f	We would be grateful if you could inform us of any allergies before or on arrival.
Pets
17	We welcome dogs in one specified room, provided they don't run amok, bite or bark and that they use the doggie towels (provided) to wipe their dirty paws. Dogs are welcomed with a bag of biscuits and are charged at £5 per night, with a maximum of one dog per room. Please note that we have three resident cats, Basil, Rosie and Max who are, on the whole, very friendly. Dogs must be kept on a lead whilst inside the Hotel.